Shipping policy

Shipping Policy

Thank you for shopping with Haus of Threads. We are committed to providing transparent, reliable, and ethical shipping for all customers.

Order Processing

All orders are processed within 1–5 business days after payment has been successfully received. Orders are not processed or dispatched on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping & Fulfillment

Some products available through our store are fulfilled through trusted third-party suppliers and verified international warehouse partners from Syncee Premium Dropshipping & Wholesale.

Products may be shipped from:

  • United Kingdom

  • United States

  • Europe

  • Other international warehouses

Because products may come from different fulfillment centers, items within the same order may occasionally arrive separately.

Estimated Delivery Times

Estimated delivery times vary depending on the destination country and shipping method selected at checkout.

Typical delivery estimates are:

  • United Kingdom: 7–15 business days

  • Europe: 7–20 business days

  • International Orders: 10–25 business days

Please note that these delivery times are estimates only and are not guaranteed.

Tracking Information

Once your order has been shipped, tracking information will be sent to your email address where available.

Please allow several days for tracking updates to appear within the courier system.

Shipping Delays

Delays may occasionally occur due to:

  • Customs inspections

  • Courier disruptions

  • Weather conditions

  • Public holidays

  • High shipping demand

  • Supplier processing delays

  • Events outside our control

We appreciate your patience and understanding should any delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If an incorrect address is entered and the order has already been processed or shipped, we may not be able to offer a refund or replacement.

Lost or Damaged Packages

If your package arrives damaged or appears lost during transit, please contact us within 7 days of the estimated delivery date.

We may request supporting information such as:

  • Photos of damaged items or packaging

  • Tracking details

  • Order confirmation information

This helps us investigate and resolve the issue as quickly as possible.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes depending on your country’s regulations.

These charges are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

📧 Email: sabrurbanthreads@gmail.com

Thank you for shopping with Haus of Threads.